Terms of Service

These terms are a contract between Sygnific Limited ("Sygnific", "we") and the business that signs up for our service ("you"). By completing onboarding or paying for a subscription, you agree to them. Plain English is used on purpose; where these terms and a separate signed agreement conflict, the signed agreement wins.

1. What the service is

Sygnific provides an AI phone assistant ("your receptionist") that answers calls on your business line, screens and triages callers, books appointments into your schedule, and logs and summarizes every call for you. The receptionist identifies itself as an AI assistant to callers.

2. What the service is not

• It is not an emergency service. It does not replace 911 and must not be presented to the public as an emergency line.
• It does not give medical, legal, insurance-coverage, or engineering advice. It quotes only prices you have supplied and defers anything else to your team.
• It is an AI system. It is highly reliable but not infallible; you are responsible for reviewing bookings and summaries, which we provide for exactly that purpose.

3. Onboarding and go-live

After you complete the onboarding form, we build your receptionist, give you a test number, and change nothing on your real phone line until you approve go-live in writing (email or message). You are responsible for the accuracy of the information you give us, including prices, service areas, and where alerts should be sent.

4. Billing

• Subscriptions are billed monthly in USD. Card payments are processed by our merchant of record, Lemon Squeezy (a Stripe company), which is the seller of record for card transactions and appears on your statement. Invoice payment by bank transfer is available on request.
• Billing starts at go-live, after your receptionist has handled its first real call on your line. Time on the test number is free.
• Plans include a monthly answered-call allowance (Starter: 200). An "answered call" is one where a caller engages with the receptionist; spam, robocalls, and misdials do not count against your allowance. If you regularly exceed your allowance we will ask you to move to the next plan; we do not charge overage fees.
• You can cancel any month; cancellation takes effect at the end of the paid period. Unpaid accounts are paused 14 days after a missed payment.

5. Your responsibilities

• Only connect phone lines you own or control, and use the service lawfully.
• Calls are recorded and transcribed so you can review them. Where the law of a caller's state requires notification of recording, you are responsible for ensuring your line is configured and presented accordingly; we will configure a recording announcement on request.
• Keep your prices, coverage areas, and escalation contacts up to date with us.

6. Our responsibilities

We run the receptionist with reasonable skill and care, monitor it, and fix faults promptly. Scheduled maintenance and faults in third-party networks (telephone carriers, cloud providers) are outside our control, though we will always work around them where we can.

7. Liability

To the maximum extent permitted by law, our total liability for any claim arising from the service is capped at the fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect losses such as lost profits or lost business opportunities. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Intellectual property and data

We own the receptionist technology and configurations; you own your business information and your call data. On cancellation we will provide your call logs on request and then delete recordings per our Privacy Policy.

9. Changes and governing law

We may update these terms with 30 days' notice by email; continuing to use the service after that is acceptance. These terms are governed by the laws of Kenya, without affecting any consumer or business protections you are entitled to where you are based.