Privacy Policy

This policy explains what Sygnific Limited collects, why, and what happens to it. It covers our website (sygnificai.com), our onboarding form, our demo line, and the receptionist service we run for client businesses.

1. What we collect

• From you as a client or prospect: the details you give us in the onboarding form (company, contact details, phone numbers, service areas, prices) and in messages with us.
• From calls handled by the service: audio recordings, transcripts, caller phone numbers where provided, and the details callers give (name, address or ZIP, description of their issue) so we can book their job and report to you.
• From the website: we run no analytics trackers and set no advertising cookies. Our hosting provider (GitHub Pages) keeps standard server logs.

2. Why we collect it

To run the receptionist for your business: answering, triaging, booking, alerting you, and giving you reviewable logs. To onboard you, bill you, support you, and meet legal obligations. We do not sell personal information, and we do not use your call data to advertise to anyone.

3. Recording

Calls handled by the service and by our demo line are recorded and transcribed so that clients can review every booking and we can maintain quality. The receptionist identifies itself as an AI assistant at the start of every call, and a recording announcement can be configured where a client requires one. Clients are responsible for meeting any caller-notification duties that apply to their own line.

4. Who processes data on our behalf

We use a small number of service providers, each only for what their role requires: telephony carriage (Twilio), AI voice processing (xAI), operational alerts (Telegram), forms (Tally), website hosting (GitHub Pages), and payments (Lemon Squeezy as merchant of record; they receive payment details directly and we never see full card numbers). Data may be processed in the United States, Europe, and Kenya.

5. Retention

Call recordings are kept for 90 days and then deleted, unless a client asks us to keep specific recordings longer (for example for a dispute). Transcripts and call summaries are kept while an account is active and deleted within 90 days of cancellation, except records we must keep for tax and accounting.

6. Your choices and rights

You can ask us what we hold about you, ask for corrections, ask for deletion of recordings, or export your call logs at any time by emailing hello@sygnificai.com. If you are a caller whose call was handled by the service, contact the business you called first, or contact us and we will route the request to them.

7. Security

Access to recordings and logs is limited to what operating the service requires. Credentials to our systems are held by Sygnific only and are never published or shared.

8. Children

The service is for businesses and is not directed at children. We do not knowingly collect children's information.

9. Changes

We will post any changes here with a new "last updated" date, and email clients about material changes.